Legal Document

Privacy Policy

Last Updated: October 9, 2025

TrackiPay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

Quick Summary

We collect only the data necessary to provide our service, never sell your information, and protect your data with bank-level security.

1 Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for a TrackiPay account
  • Connect your Shopify store or PayPal account
  • Configure app settings
  • Contact our support team
  • Subscribe to our services

This information may include:

Name and email address

Store information (URL, name)

Support communications

1.2 Automatically Collected Information

When you use TrackiPay, we automatically collect certain information, including:

  • Order data from your Shopify store (order numbers, tracking numbers, order status)
  • Transaction information from PayPal
  • Device information (IP address, browser type, operating system)
  • Usage data (features used, pages viewed, time spent in app)
  • Log data and error reports

1.3 Third-Party Data

We receive information from third-party platforms you connect to TrackiPay:

Shopify

Order information, tracking numbers, customer data

PayPal

Transaction details, tracking status

2 How We Use Your Information

Service Delivery

  • Provide and maintain services
  • Sync tracking information
  • Process and manage orders

Service Improvement

  • Analyze usage patterns
  • Develop new features
  • Troubleshoot issues

Communication

  • Service notifications
  • Support responses
  • Product updates

Security & Compliance

  • Protect against fraud
  • Comply with laws
  • Enforce policies

3 How We Share Your Information

We do not sell your personal information.

We may share your information only in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Cloud hosting providers
Payment processors
Analytics providers
Customer support tools

3.2 Connected Platforms

Shopify: We access your store data to retrieve order and tracking information

PayPal: We share tracking information to update transaction details

3.3 Legal Requirements

We may disclose your information if required by law or in response to legal process, government requests, or to protect our rights and safety.

Data Security

We implement comprehensive security measures to protect your information:

SSL/TLS Encryption

OAuth 2.0 Authentication

Regular Security Audits

Access Controls

6 Your Rights and Choices

Access & Portability

Request access to your personal information and receive a copy in a portable format.

Correction & Deletion

Request correction of inaccurate information or deletion of your personal data.

Objection & Restriction

Object to processing of your information or request restriction of processing.

Withdrawal of Consent

Withdraw consent for processing and opt-out of marketing communications.

Shopify App Store Compliance

As a Shopify app, we comply with Shopify's Partner Program Agreement and API License. We:

  • Only collect data necessary for app functionality
  • Do not sell merchant or customer data
  • Delete merchant data upon app uninstallation (except as required by law)
  • Comply with all applicable data protection laws

GDPR Compliance

For EEA users, we process data based on contract, legitimate interests, consent, and legal obligations.

CCPA Rights

California residents have additional rights including the right to know, delete, and opt-out (we don't sell data).

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email

privacy@trackipay.com

Support

support@trackipay.com

Website

www.trackipay.com

We will respond to your inquiry within 30 days.